Now Hiring - Sales and Customer Service Representative in Scotts Valley, CA

CSR - Customer Service Representative

Job description

We are seeking an energetic person to help our customer service team support our business-to-business operation. This job comes with the opportunity for growth into a sales or marketing position.

Responsibilities:

· Interact with customers and assist in processing orders.

· Answer inquiries via phone, live chat, and email.

· Serve customers by providing product and order information.

· Perform product inventory.

· Add new products to the company's eCommerce website as needed.

· Respond to customer inquiries in a timely and courteous manner.

· Work independently and as part of a team to establish and maintain favorable client relationships.

· Use CRM software as a means of following up with customers.

· Open and maintain customer accounts by recording account information.

· Become knowledgeable about our products.

· Recommend potential products to management by collecting customer information and analyzing customer needs.

Benefits:

· The compensation for this position includes a competitive salary with performance-oriented bonuses, paid holidays, medical, dental, and vision insurance, paid vacation, and paid sick leave.

The ideal candidate will possess the following skills:

· Excellent interpersonal communication skills.

· Proficient in phone and email communication.

· Internet browsing experience in a work environment.

Qualifications:

· At least two years of experience in Customer Service, Sales, or a related field preferred.

· Proficiency in the use of computer applications.

· Ability to effectively interface with customers regarding potential sales, orders, and shipments.

Compensation: DOE

· Principals only. Recruiters, please don't contact this job poster.

· No submissions by employment agencies will be accepted

· No phone calls about this job

· Please do not contact job HCL about other services, products, or commercial interests.

Job Type: Full-time

About our Company

Since 1991 HCL Labels, Inc. offers globally compliant labels and signs that inform workers about hazards in the workplace. We serve large and small companies in the semiconductor and pharmaceutical manufacturing, biotechnology, academic institutions, construction, R&D laboratories, and the aerospace industry.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

COVID-19 considerations:
Proof of vaccination is required. Consistent with the Santa Cruz Department of Health mandate, all employees must wear masks while in the facility.

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person